Re: Sturmwind von Redspotgames
Verfasst: 29.04.2013, 13:55
Das kam am 14.4 an:
+++ ATTENTION: We are NOT replying to incoming inquires from this address; for communication please contact www.redspotgames.com/support with your order no. +++
Dear Sir or Madam
Dear customers and fans
The time has finally come: Sturmwind is about to see its release on April 24th 2013. We have received quite a lot of feedback regarding insured shipping and would like to clarify some details.
Shipping methods:
All pre-orders have been chosen (and calculated) with the standard 2nd class shipping method. It does not offer insurance nor tracking number. If the parcel is lost, we can not send replacements due to the limited quantities of Sturmwind.
This means, your pre-order of Sturmwind does not have any tracking nor insurance so far and therefore there are high risks of damage. This applies to all destinations and both Sturmwind editions (Limited Edition "Windstärke 12" is very fragile freight).
Still the standard shipping very safely packed by us!
If you want to upgrade to insured (international) shipping with tracking, the shipping will be increased by 14,30 EUR (18,60 EUR total). If you like to have this 1st class shipping w/ tracking number and insurance, please contact the redspotgames customer support and they will upgrade it for you: www.redspotgames.com/support
Rates for 1st class shipping within Germany is 7,60 EUR - please contact the redspotgames online shop as well to arrange a change of the shipping.
The redspotgames online shop would like to accommodate all customers and agreed to use 4 times more bubble wrap for all insured parcels than we can pack into 2nd class shippings. We want you to receive the game as safely packed as possible.
Due to some questions: Play-Asia.com may not have reserve stock, so replacement and further benefits are only possible though the redspotgames online shop.
Payment within Europe: If you have a bank account and / or shipping address in Europe, please pay the total amount asap via bank transfer. It's free for you, we both do not have to pay PayPal fees and it enjoys priority concerning shipping.
Account holder: redspotgames
GLS Bank eG, Christstr. 9, 44789 Bochum, Germany
Account no. 8201588900
so-called "BLZ" 43060967
Swift (BIC) GENODEM1GLS
IBAN DE73430609678201588900
Important: Write your order no. incl. quantity, "Sturmwind" and the edition ("Limited Edition" or "standard") in the subject or description.
If you are using a bank account based in Europe, please be certain that you are choosing the SEPA method which is free of charge within Europe.
Some unexperienced bank employees will ask for a fee even though SEPA is 100% free within Europe. Insist that this method is free of charge.
Further information can be found at http://en.wikipedia.org/wiki/Single_Euro_Payments_Area
We do not accept payments that contain fees on our account or do not include the full payment. Orders like these will be still "pending"!!
Payment international:
If your shipping address is outside Europe, please pay the total amount with your order no. incl. quantity, "Sturmwind" and the edition ("Limited Edition" or "standard") in the description to following PayPal address:
paypal@redspotgames.com
Or you can contact the redspotgames customer support and request an invoice. Please note that this option will take more time.
It will have benefits regarding shipping in both cases if you have paid early!
Thanks for your time, and don't hesitate to contact the redspotgames customer support if there are any questions: www.redspotgames.com/support
Have a nice day!
With best regards
Also gehe ich mal von aus dass es unterwegs ist..ich habs bei standartversand belassen..mal sehen obss heute abend im Briefkasten liegt..Im shop sthet auch dass es bezahlt wurde.
+++ ATTENTION: We are NOT replying to incoming inquires from this address; for communication please contact www.redspotgames.com/support with your order no. +++
Dear Sir or Madam
Dear customers and fans
The time has finally come: Sturmwind is about to see its release on April 24th 2013. We have received quite a lot of feedback regarding insured shipping and would like to clarify some details.
Shipping methods:
All pre-orders have been chosen (and calculated) with the standard 2nd class shipping method. It does not offer insurance nor tracking number. If the parcel is lost, we can not send replacements due to the limited quantities of Sturmwind.
This means, your pre-order of Sturmwind does not have any tracking nor insurance so far and therefore there are high risks of damage. This applies to all destinations and both Sturmwind editions (Limited Edition "Windstärke 12" is very fragile freight).
Still the standard shipping very safely packed by us!
If you want to upgrade to insured (international) shipping with tracking, the shipping will be increased by 14,30 EUR (18,60 EUR total). If you like to have this 1st class shipping w/ tracking number and insurance, please contact the redspotgames customer support and they will upgrade it for you: www.redspotgames.com/support
Rates for 1st class shipping within Germany is 7,60 EUR - please contact the redspotgames online shop as well to arrange a change of the shipping.
The redspotgames online shop would like to accommodate all customers and agreed to use 4 times more bubble wrap for all insured parcels than we can pack into 2nd class shippings. We want you to receive the game as safely packed as possible.
Due to some questions: Play-Asia.com may not have reserve stock, so replacement and further benefits are only possible though the redspotgames online shop.
Payment within Europe: If you have a bank account and / or shipping address in Europe, please pay the total amount asap via bank transfer. It's free for you, we both do not have to pay PayPal fees and it enjoys priority concerning shipping.
Account holder: redspotgames
GLS Bank eG, Christstr. 9, 44789 Bochum, Germany
Account no. 8201588900
so-called "BLZ" 43060967
Swift (BIC) GENODEM1GLS
IBAN DE73430609678201588900
Important: Write your order no. incl. quantity, "Sturmwind" and the edition ("Limited Edition" or "standard") in the subject or description.
If you are using a bank account based in Europe, please be certain that you are choosing the SEPA method which is free of charge within Europe.
Some unexperienced bank employees will ask for a fee even though SEPA is 100% free within Europe. Insist that this method is free of charge.
Further information can be found at http://en.wikipedia.org/wiki/Single_Euro_Payments_Area
We do not accept payments that contain fees on our account or do not include the full payment. Orders like these will be still "pending"!!
Payment international:
If your shipping address is outside Europe, please pay the total amount with your order no. incl. quantity, "Sturmwind" and the edition ("Limited Edition" or "standard") in the description to following PayPal address:
paypal@redspotgames.com
Or you can contact the redspotgames customer support and request an invoice. Please note that this option will take more time.
It will have benefits regarding shipping in both cases if you have paid early!
Thanks for your time, and don't hesitate to contact the redspotgames customer support if there are any questions: www.redspotgames.com/support
Have a nice day!
With best regards
Also gehe ich mal von aus dass es unterwegs ist..ich habs bei standartversand belassen..mal sehen obss heute abend im Briefkasten liegt..Im shop sthet auch dass es bezahlt wurde.